Payment and Billing Policy

1. Payment Methods

UGG Online, located in Australia, accepts the following payment methods for all transactions on our website:

  1. Credit/Debit Cards: We accept Visa, MasterCard, American Express, and other major credit and debit cards for payment. All credit/debit card transactions are processed securely through our payment gateway.

  2. PayPal: You can use your PayPal account to make payments for your purchases. PayPal offers a secure and convenient way to pay.

  3. Zip: We offer Zip as a payment option, allowing you to make purchases and pay for them in installments.

  4. Apple Pay: Customers using Apple devices can make payments with Apple Pay for a quick and seamless checkout experience.

  5. Google Pay: Google Pay is available for customers who prefer to use this method for a faster and more convenient checkout process.

2. Currency

Our default currency is the Australian Dollar (AUD). All product prices and transaction amounts are displayed in AUD. Please note that if you are making a payment with an international credit card, your bank may charge a currency conversion fee. We are not responsible for any such fees, and they are the sole responsibility of the customer.

3. Billing Information

To complete a purchase on our website, you must provide accurate billing information. This includes your name, billing address, and payment details. It is your responsibility to ensure that the information provided is correct and up-to-date. Inaccurate or outdated billing information may result in delays in processing your order.

4. Payment Security

We take the security of your payment information seriously. All online transactions are processed using industry-standard encryption technology to protect your data. Your credit/debit card information is never stored on our servers, and we do not have access to your full card details. Your privacy and security are of utmost importance to us.

5. Order Confirmation

Once you place an order and payment is successfully processed, you will receive an order confirmation email containing details of your purchase. This email serves as proof of your transaction and includes an order number, a summary of the items you purchased, the total amount paid, and shipping information.

6. Refunds and Returns

Please refer to our Returns and Refunds Policy for detailed information regarding the process of returning items and receiving refunds. We aim to provide a hassle-free return and refund experience for our customers.

7. Payment Disputes

If you believe there is an error in the billing process or have any payment-related disputes, please contact our customer support team at shop@uggonline.com.au as soon as possible. We will investigate the issue and work towards a fair resolution.

8. Changes to Payment and Billing Policy

UGG Online reserves the right to modify this Payment and Billing Policy at any time. Any changes will be posted on our website with a new effective date. It is your responsibility to review this policy periodically to stay informed about our payment and billing practices.

By making a purchase on uggonline.com.au, you acknowledge that you have read, understood, and agreed to this Payment and Billing Policy. If you do not agree with any part of this policy, we recommend not using our services.

If you have any questions or concerns regarding this Payment and Billing Policy, please contact us at

Thank you for shopping with UGG Online!